Refund Policy
We want you to be completely satisfied with Strong Curves. Learn about our refund policy and how to request a refund if needed.
1. 7-Day Free Trial
Risk-Free Trial
All new users receive a 7-day free trial to explore Strong Curves without any commitment. You can cancel anytime during this period without being charged.
Simply cancel before your trial expires to avoid any charges. No questions asked.
2. Subscription Cancellation
You can cancel your Strong Curves subscription at any time through:
- Your account settings within the Strong Curves app
- Your device's subscription management settings (iOS App Store or Google Play Store)
- Contacting our customer support team
Important: Cancellation will take effect at the end of your current billing period. You will continue to have access to all premium features until your subscription expires.
3. Refund Eligibility
We offer refunds in the following circumstances:
Technical Issues
- App crashes or technical problems that prevent usage
- Billing errors or duplicate charges
- Inability to access content due to technical issues on our end
Service Issues
- Significant service outages lasting more than 24 hours
- Content not matching service description
- Failure to deliver promised features or updates
Medical Reasons
- Medical conditions that prevent you from using the app (with documentation)
- Doctor's orders to discontinue exercise programs
4. Refund Process
To request a refund, please follow these steps:
Contact Support
Email us at support@strongcurves.com with your refund request
Provide Information
Include your account email, subscription details, and reason for refund
Wait for Review
We'll review your request within 1-2 business days
Receive Refund
If approved, refunds are processed within 3-5 business days
5. Refund Timeline
Refund processing times depend on your payment method:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-2 business days
- Apple App Store: 3-5 business days (processed by Apple)
- Google Play Store: 3-5 business days (processed by Google)
Note: If you purchased through the App Store or Google Play, you may also be able to request a refund directly through their platforms.
6. Non-Refundable Items
Non-Refundable
The following are generally not eligible for refunds:
- Subscriptions used for more than 30 days
- Refunds requested due to personal preference or change of mind
- Accounts suspended for violating terms of service
- Partial refunds for unused portions of subscription periods
7. App Store and Google Play Refunds
If you purchased your subscription through the Apple App Store or Google Play Store, you may be subject to their refund policies:
Apple App Store
You can request a refund directly from Apple through their Report a Problem page.
Google Play Store
You can request a refund through the Google Play Console or contact Google Play Support.
8. Dispute Resolution
If you're not satisfied with our refund decision, you can:
- Request a review by escalating your case to our management team
- Provide additional documentation to support your refund request
- Contact your credit card company to dispute the charge
We strive to resolve all disputes fairly and promptly. Our goal is to ensure you're completely satisfied with your Strong Curves experience.
9. Contact Information
For refund requests or questions about this policy, please contact us:
Billing Support
Strong Curves Customer Service
Response time: 1-2 business days
10. Policy Changes
We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically to stay informed of any changes.
Continued use of Strong Curves after any changes to this policy constitutes acceptance of the revised terms.
Need Help with Your Subscription?
Our customer support team is here to help with any questions about refunds, cancellations, or billing issues. We're committed to making things right.
Contact Support