Refund Policy

You can cancel your Strong Curves subscription at any time through:

• Your account settings within the Strong Curves app
• Your device's subscription management settings (iOS App Store or Google Play Store)
• Contacting our customer support team

Important: Cancellation will take effect at the end of your current billing period. You will continue to have access to all premium features until your subscription expires.

We offer refunds in the following circumstances:

Technical Issues

• App crashes or technical problems that prevent usage
• Billing errors or duplicate charges
• Inability to access content due to technical issues on our end

Service Issues

• Significant service outages lasting more than 24 hours
• Content not matching service description
• Failure to deliver promised features or updates

Medical Reasons

• Medical conditions that prevent you from using the app (with documentation)
• Doctor's orders to discontinue exercise programs

To request a refund, please follow these steps:

Refund processing times depend on your payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Apple App Store: 3-5 business days (processed by Apple)
• Google Play Store: 3-5 business days (processed by Google)

Note: If you purchased through the App Store or Google Play, you may also be able to request a refund directly through their platforms.

If you purchased your subscription through the Apple App Store or Google Play Store, you may be subject to their refund policies:

Apple App Store

You can request a refund directly from Apple through their Report a Problem page.

Google Play Store

You can request a refund through the Google Play Console or contact Google Play Support.

If you're not satisfied with our refund decision, you can:

• Request a review by escalating your case to our management team
• Provide additional documentation to support your refund request
• Contact your credit card company to dispute the charge

We strive to resolve all disputes fairly and promptly. Our goal is to ensure you're completely satisfied with your Strong Curves experience.

This section covers the equipment we ship: Booty Bands, Fabric Hip Bands, the Barbell Pad and Ankle Straps, bought on their own or as part of a guide bundle. It also covers downloadable guides.

Changed your mind

You can return equipment within 30 days of delivery for a refund of the product price, as long as it is unused and in its original packaging. You pay the return postage, and the original shipping charge is not refunded. Once we receive the item we refund your original payment method within 5 business days.

Faulty, damaged or wrong item

If something arrives damaged, faulty, or is not what you ordered, email us within 30 days with your order number and a photo. We will send a replacement or refund you in full, including shipping, and we cover the return postage. Nothing in this policy limits your rights under the Australian Consumer Law.

International orders

The same terms apply. Return postage for change-of-mind returns is at your cost, and any customs duties or import taxes paid on delivery are not refundable.

Downloadable guides

Guides and programs are delivered as downloads and cannot be returned once downloaded, except where the file is faulty, in which case we will replace it or refund you.

How to return

Email support@strongcurves.com with your order number and the reason. We will confirm the return address and, for faulty items, arrange the return postage. Please do not send anything back before you hear from us.

For refund requests or questions about this policy, please contact us:

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically to stay informed of any changes.

Continued use of Strong Curves after any changes to this policy constitutes acceptance of the revised terms.